I have visited six different Turkcell stores in the Büyükçekmece and Beylikdüzü districts of Istanbul over the past week to obtain the twin SIM card service promoted on Turkcell’s official website. However, every store informed me that they do not have twin SIM cards available, and as a result, I was unable to access the service. I also contacted Turkcell customer service regarding this issue, but I was only redirected back to the stores and no official complaint record was created. The store representatives stated that they simply do not have the SIM cards in stock because Turkcell has not supplied them. Since Turkcell promotes this service on its website, I purchased a second phone specifically to use with the twin SIM card. Unfortunately, because I have been unable to obtain one, I cannot use my new device and this is directly causing disruptions to my work. Neither the customer service team nor the stores have provided me with any solution. Therefore, I urgently request that Turkcell supply me with a twin SIM card without further delay and take the necessary steps to resolve this issue and remedy the inconvenience I have experienced.
I have been trying to get an e-Sim from Turkcell for exactly 60 days. My requests numbered 171707378 and 171659218, which I made to the Turkcell customer representative, were not provided with a solution and unfortunately, no positive response was given. It does not support the Turkcell application ...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
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