Turkcell Did Not Provide Me a Twin SIM Card Despite Store Visits and Requests
I have visited six different Turkcell stores in the Büyükçekmece and Beylikdüzü districts of Istanbul over the past week to obtain the twin SIM card service promoted on Turkcell’s official website. However, every store informed me that they do not have twin SIM cards available, and as a result, I was unable to access the service. I also contacted Turkcell customer service regarding this issue, but I was only redirected back to the stores and no official complaint record was created. The store representatives stated that they simply do not have the SIM cards in stock because Turkcell has not supplied them. Since Turkcell promotes this service on its website, I purchased a second phone specifically to use with the twin SIM card. Unfortunately, because I have been unable to obtain one, I cannot use my new device and this is directly causing disruptions to my work. Neither the customer service team nor the stores have provided me with any solution. Therefore, I urgently request that Turkcell supply me with a twin SIM card without further delay and take the necessary steps to resolve this issue and remedy the inconvenience I have experienced.
Dear Customer, We have forwarded your request to the relevant department for evaluation. We would like to inform you that you will be notified once the review is completed, and kindly ask you to wait a little longer. For any information, suggestions, feedback, or solution requests regarding our products and services, you can contact us through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
Dear Customer, On 09.09.2025, we called and spoke with you regarding your request. Thank you for taking the time to speak with us. You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
You misled me with false information and directed me to Has İletişim in Perlevista Mall today. It’s been an hour, and even though the customer service representative confirmed that the product was in stock and the dealer I called also said yes, it’s here, come, I am at the dealer now but the product hasn’t arrived. To hell with your job and with you...
I bought a second phone to benefit from the EsCell service promoted on Turkcell's website, but when I went to the store, I learned that these SIM cards were not in stock. Then, after checking with another store and yet another, I found out that it was not available anywhere. Later, I created a complaint record here, and a few days later, they called me and said that it was available at the Beylikdüzü Perlavista store and that they had confirmed it. I even called the store myself, and they said yes, it is available, come. However, when I went to the store an hour later, they mockingly sent me back saying the product was not in their hands yet and had not arrived in their stock. I strongly condemn this situation.
