Turkcell Drained 12 GB of My Data in 1 Hour and Blamed It on iCloud Backup
On February 12, 2025, at 07:46, I purchased a 10 GB additional internet package, which was my second extra package purchase in February. At the same time, a 2 GB free YouTube.com package was also added. However, by 09:16, the 10 GB additional internet was already depleted, and 3.6 GB had been consumed from the free 2 GB YouTube package. Despite only watching three music videos and browsing a couple of news pages, a total of 12 GB had been used. Upon further review, Turkcell surprisingly claimed that the data consumption was due to an iCloud backup. However, Apple remotely accessed my phone and confirmed that the last backup was on February 11, 2025. Additionally, no backup was found on iCloud or Google Photos (as my Google storage is full and cannot perform backups).
After this experience, I have decided to cancel all my lines. I no longer recommend Turkcell for my home, workplace, phones, or to anyone around me. All supporting documents are attached. I wonder what kind of explanation will be given. In 2024, the system consumed 20 GB of internet for one hour of navigation usage, but how did it manage to consume 12 GB within an hour in 2025?
Dear Customer, The quick depletion of your internet quota varies depending on your usage. During your internet usage, downloaded and uploaded data is deducted from your current package. In case of exceeding the package, downloaded and uploaded data is charged based on the package overage fee. The amount of usage for all these processes may vary depending on the programs installed on your device that slow down or speed up the device, the site accessed, and the content you wish to download. If you use social media applications intensively, we recommend turning off the automatic video playback option. You can easily access information about how much data you have used on which date and time through our Turkcell application. You can see this information instantly in all domestic call and messaging packages, and in your internet packages, except for the last 1 hour at most. You can use the Turkcell application for all kinds of information and assistance requests. Sincerely, Turkcell
It's like using social media for the first time and saying turn off the automatic media player; a more ridiculous suggestion couldn't be made. How can an app, video, or social media consume 10 GB of internet in 1 hour during a contract period where 20 GB of internet per month is enough, and how can a monthly 52 GB of internet run out, resulting in a bill of 1,650 lira? I am the person who purchased the additional packages. While a 90-minute football match consumes a maximum of 5 GB of internet, how can a video consume 3,600 MB at 07:47 in the morning and then 3,400 MB, using up 10 GB of internet? The previous explanation seemed to suggest that I am an unconscious consumer, claiming that iCloud and Google Photos backups were made, for which you could not provide an answer, and it was attempted to blame Apple and Google companies. It was determined with remote assistance from Apple support that there was no backup and that backups were made over Wi-Fi. We do not collect money on the street very clearly; I have no intention of letting a company that does not support its customer, who cannot provide an answer, eat up our hard-earned money. Goodbye Turkcell; myself, my spouse, my children, my home internet, my business internet, my company line, my business internet. Welcome Vodafone.
