On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data.
My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in.
However, on March 16th, 2024, I received a message stating that I only had 8 GB of data left.
I am confused as to how my 85 GB data package could have been depleted in just 6 days when it took 20 days to use up the initial 30 GB.
I contacted Turkcell customer service and they claimed that I had used the data. Despite explaining that this was not possible, they simply repeated that I had used the data.
I am requesting that Turkcell investigate this issue thoroughly and take the necessary action.
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
On February 12, 2025, at 07:46, I purchased a 10 GB additional internet package, which was my second extra package purchase in February. At the same time, a 2 GB free YouTube.com package was also added. However, by 09:16, the 10 GB additional internet was already depleted, and 3.6 GB had been consum...
Dear Sir/Madam, I am writing to formally complain about the misleading information provided regarding the package I purchased from a Turkcell store on 26.03.2025, which has caused me significant inconvenience. During the purchasing process, I was not given accurate and sufficient details about the p...
I was a Vodafone user before switching to Turkcell, and this is my second month with them, but I’ve never experienced such poor service. My monthly 25 GB of data suddenly ran out within 6-7 days. I thought maybe I left something open by mistake, so I paid ₺320 for an additional 10 GB on September 18...
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