Turkcell Used Up 19 GB of My Internet While I Was Asleep and Connected to Wi-Fi
On February 1, 2025, at around 02:50 AM, I checked my digital Turkcell operator app and saw that I had 19.13 GB of internet data remaining. I went to sleep at 03:00 AM, and my phone was connected to Wi-Fi. When I woke up around 11:00 AM, I saw a message stating: "Your internet is used up. Your remaining usage has been restricted with smart billing." I want to ask, how can my internet be depleted while I am asleep? There were no background apps running, no updates, and no downloads. Most importantly, my phone was connected to Wi-Fi. How is it possible for my 19 GB of internet to be used up while I was asleep, with the phone not in use and connected to Wi-Fi? When I spoke to customer service, even they were surprised and created a request. My request number is 175954664. Under the cellular data usage section, it shows that I used 42 GB, and I have attached a screenshot for reference. I kindly ask that you provide a solution and address my grievance.
