I purchased the Samsung EJ-M3400D Slim Bluetooth Mouse from Turkcell Pasaj on November 30, 2024, and received it on December 3. However, since the mouse was incompatible with two laptops and one desktop computer at home, I requested a return from both Turkcell and Turkcell Pasaj on December 4. Although I was told the return would be processed within 10 days, it still hasn’t been completed. Today (December 14), I received an SMS stating that request number 173658285 is still under review. What exactly is being reviewed? Since the product return, which is my most basic consumer right, has not yet been processed, I kindly ask for your assistance in resolving this issue.
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
I purchased a Turkcell Superbox device on June 1, 2024, and it has been malfunctioning ever since, continuously turning on and off by itself. The device was sent for repair on July 25, 2024, and was returned to me this week. However, the issue persists as the device still reboots randomly. I have al...
I bought the Turkcell Adplus SME service for my business and paid ₺22,500 with my credit card. I decided to cancel and sent the return invoice like I was supposed to, but getting the refund has been a real hassle. I’ve been working on this problem for more than two months now, and I keep running int...
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
You sold me the Samsung S25 Ultra with the claim that the selfie stick works via Bluetooth, but after receiving it, I found out it doesn’t even have Bluetooth. This was clearly a misleading sale and false information. You also said it would be fixed with a software update, but that turned out to be ...
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