I moved to Turkcell one month ago from another operator. Unfortunately, last week Turkcell suddenly cut off my communication without any notification or warning. I contacted customer service and visited Turkcell authorized stores multiple times, but they neither provided a clear explanation for cutting my communication nor offered any solution. I submitted a petition and wrote a complaint letter, but I still haven’t received any response. This situation has caused me significant problems over the past week. How can a company claiming to be the "best operator" cut off a customer’s line without any notice and disrupt their life like this? To anyone considering Turkcell for a cell line, I strongly recommend staying away.
On January 20, 2025, Turkcell completely shut down my line without any prior notice, for no reason and unlawfully. In response to my complaint written on the dealer, customer service, and Turkcell website, I only received the answer "closed online." There is also no outstanding bill. Additionally, Turkcell has imposed the termination fee of the contract they unilaterally canceled on me. Despite this unjust and unlawful action, my efforts to obtain information and rectify the situation have been unsuccessful. As can be seen in the attachment, customer service representatives are also aware of the unfair situation, but despite this, my line has still not been reopened, and the termination fee they imposed on the customer, even though they canceled my contract, has not been canceled. My grievance has not been resolved due to my communication being cut off for 23 days. Turkcell is a regret... It seems there is no option but to sue Turkcell due to this unfair practice. I ask for support from Şikayet Var.
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
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