I couldn’t reach Turkcell customer service even after waiting for 12 minutes. They play this irritating, patience-testing background music that really grates on your ears, and then the call was abruptly disconnected. I tried calling again, thinking it might have been a glitch, but the same thing happened. It feels like they’re actively trying to avoid speaking with their customers. If you're not going to connect anyone, don’t claim to offer customer service. If customer support doesn’t matter to you, this might be the right operator—but if it does, be aware that such a service practically doesn’t exist.
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
I wanted to transfer my line to Turkcell and submitted a request through the mobile app. I received my new SIM card, but when I tried to contact customer service, I was constantly told, "I am transferring you to the relevant department," and kept waiting without any real assistance. No one helped or...
This morning at 10:13, I tried to contact Turkcell customer service. I waited on the line for 15 minutes, but I still couldn’t reach anyone—it felt like I was completely ignored. It's truly disappointing that a company I've consistently supported is so unresponsive when I actually need assistance. W...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
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