Hello, I contacted Turkcell's customer service to transfer my number to their network. During the call, I progressed to the approval stage of the number transfer process. However, I asked a question about how the termination fee would be calculated if I canceled my contract due to poor signal strength at my home. Unfortunately, I did not receive a clear answer; the customer representative told me that this information would be a "surprise." To gather more information, I called customer service again. This time, I spoke with another representative and stated that I wanted to transfer my number. However, I was told that the number transfer process could only be completed at physical stores. Yet, during my previous call, I had already reached the approval stage through the same phone number. This inconsistent and inadequate communication process left me quite frustrated. I expect customer service to provide consistent information about procedures and clear explanations on critical issues such as termination fees. I request that the necessary corrections be made and more emphasis be placed on customer satisfaction.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I wanted to transfer my line to Turkcell and submitted a request through the mobile app. I received my new SIM card, but when I tried to contact customer service, I was constantly told, "I am transferring you to the relevant department," and kept waiting without any real assistance. No one helped or...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
I contacted Turkcell because my phone signal doesn't work, even in city centers. I expressed my desire to terminate my contract, but they quoted me ₺730 as a termination fee. Just a month ago, another representative quoted ₺550 for the same issue. It seems like Turkcell's customer service reps arbit...
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