Hello, About 3 months ago, I transferred my number to Turkcell using the number porting process. Unfortunately, I made the mistake of selecting the wrong tariff, which ended up restricting me to a mere 10 GB of data. Regrettably, I couldn't make any changes afterwards. Unfortunately, I've been informed that the Platinum Star + 30 Package is currently unavailable for me to switch to. I'm curious about the criteria and target audience for these packages. I am sad about my decision to switch my number to Turkcell, as I have not received any assistance or support from anyone. It seems that the main concern is solely centered around maximizing profits from customers. I must say, it's quite disheartening and unjust.
I've been a Turkcell Platinum customer for nearly a decade. As of yesterday, my contract expired. In previous years, they would contact me before my contract ended to offer suitable tariffs and packages, but this year, there has been no outreach whatsoever. I had to call customer service myself to n...
I can't cancel the data package that I activated through the dealer and their technical support for the data line I use. For some reason, only Platinum packages with voice message options, etc., are available in the Turkcell app. When I try to call, I get a message saying, "You cannot connect to a c...
Hello, I called Turkcell customer service many times today but it could not be resolved in any way. My 30 GB internet package that was renewed on December 10th seems to have run out today for unknown reasons, an excess package was added to it again without my knowledge. They said it was night intern...
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
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