Dear Sir/Madam, I am writing to formally complain about the misleading information provided regarding the package I purchased from a Turkcell store on 26.03.2025, which has caused me significant inconvenience. During the purchasing process, I was not given accurate and sufficient details about the package contents, which has led to difficulties in usage. A banner displayed outside the store stated that the internet package included 90GB. The sales representative who assisted me inside the store also confirmed that the package contained 90GB of general internet. However, after inserting the SIM card into my phone, I discovered that 30GB was allocated for general internet usage, while 60GB was restricted to social media platforms (e.g., YouTube, Twitter, Instagram, etc.). This discrepancy between the information given at the time of purchase and the actual package content is unacceptable. Furthermore, I did not sign any contract, agreement, or written document outlining the package details during the purchase process. This has prevented me from fully understanding the scope of the service I purchased and has resulted in my being misled, ultimately causing me inconvenience. Relying on the information provided by the sales representative, I purchased a package that does not meet my expectations and differs from what was described. Therefore, I request that my grievance be addressed and a suitable solution be provided to me. I kindly request that the necessary investigation be conducted and that I receive a written or verbal response regarding the resolution of my complaint.
On April 29, 2025, I saw a poster at the entrance of the Turkcell store in Kentpark Shopping Mall advertising a package of 90 GB + 1000 minutes + 250 SMS for ₺471. I went inside to ask for more information and was told that this package was available for line transfers. I asked if there were higher-...
On February 20th, 2024, I purchased a 40 GB data package for social media. This package also included 30 GB bonus data. My bonus data expired on March 10th, 2024, and then my 40 GB package and an additional 45 GB package kicked in. However, on March 16th, 2024, I received a message stating that I ...
I am raising a complaint regarding my 26 GB data plan with Turkcell, which I've used for 10 months without issue until the last two months, during which my data has run out unusually fast. Last month, my package was depleted quicker than expected, despite only using social media, browsing, and occas...
In response to my request ending in 3037, I will list the misleading and incorrect information provided by Turkcell. First of all, according to what you told me, I supposedly had 1 GB of free internet through "Mobile Marketing" yesterday. However, no, I purchased this 2 GB internet package through t...
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
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