About three months ago, I ported my number from Vodafone to Turkcell. However, for the past two months, I have been facing a serious issue: when people using Vodafone lines try to call me, they hear a message saying “This number does not exist” and cannot reach me. As a result, I am missing important calls and experiencing significant inconvenience. I have reported this problem to Turkcell customer service multiple times, and while a request is created each time, no solution is ever provided. Calling customer service has almost become part of my weekly routine. Sometimes they claim, “We called you,” but despite me pointing out that the issue is precisely that I cannot be reached, no progress is made. Today they suggested I call 120 BTK, but BTK said the matter was not under their responsibility. Turkcell then told me again to contact Vodafone. Each side keeps shifting responsibility to the other, but my problem continues. While they have no trouble reaching me when it comes to billing, it is unacceptable that such a fundamental communication issue remains unresolved. I urgently request that this problem be fixed and that my line can be called without issues by Vodafone users as well.
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
I am experiencing a serious issue when calling certain mobile numbers and my home landline using my Turkcell line. When I initiate the call, there is no ringback tone on the recipient’s side, and even if they answer, there is no voice communication. This situation makes it impossible for me to reach...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
I applied online and at the dealership to transfer my three postpaid lines, which are registered to me, from Vodafone to Turkcell. However, I was informed that the transfer could not be completed because a Turkcell number, 531961****, which I do not know when or how it was removed, does not use, and...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
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