I had the Superbox 300 GB service installed at my home on October 26, 2025, but apart from the first few hours, it has been completely unusable. Soon after installation, the connection started dropping frequently, with severe speed and stability issues. I reported the problem, but the team closed the ticket claiming “no issue” without even visiting my home. My problem remains unresolved, and no solution has been provided. Even after contacting customer service again, I received no help. I do not want to pay for a service I cannot use. I am filing a complaint against the employee who falsely closed the report without coming to my home. I also demand that the fees for the hours and days I couldn’t use the service be waived or that my issue be compensated in another way. Otherwise, I will take legal action and file a complaint with the prosecutor’s office. Your company embarrassed itself within just two days—your staff member lied and closed the case without doing their job.
On April 8th at 21:41, I spoke with a customer service sales representative regarding a Superbox application. During the call, I was informed that I would receive an internet speed of approximately 150-200 Mbps, which is about half of the advertised maximum speed. However, it has now been 6 days, an...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
Today, at approximately 3 o'clock, Superbox was installed. Ever since the installation, our internet speed has never gone beyond 1 megabyte. The installer assured me that the issue would be resolved in 10-15 minutes before departing. Has the issue been resolved? Actually, it didn't. After making a c...
I have consistently used Turkcell Superbox and ensured my bills are paid promptly. I have the payment receipts to back it up. Out of nowhere, I was informed that I hadn’t settled my bills for the last seven months. They initiated enforcement proceedings without conducting a thorough investigation or...
As a Turkcell Superbox user, I initially used only 150 to 180 GB of the 400 GB internet provided in my contract. Therefore, I reduced it to 200 GB during the contract renewal. However, in November, my internet, which started with the reduced plan, was fully consumed within 20 days, leaving me withou...
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