My name is Halil G*******, and I am a new investor who used Trust Wallet for the first time. After completing transactions within the app, I earned approximately 21,693 USDT and wanted to transfer this amount to my Binance Global account. I initiated the transfer on Wednesday, April 3, and I have the transaction (TX) record, but the funds have still not arrived in my Binance account.
When I reached out for support, I received an email from an address called “infotrustwallettr,” claiming to be the Trust Wallet technical team. The email stated that since my account is new, the withdrawal was flagged under Anti-Money Laundering (AML) checks. They said I needed to complete identity verification, confirm the source of funds, and also deposit 10% of my balance—around 2,176 USDT—within 48 hours to verify my wallet.
I have not completed any identity verification on Trust Wallet, and being asked to deposit additional funds in this way made me feel both suspicious and victimized. I do not accept being asked to pay extra money to access my own earnings.
I demand that my 21,693 USDT balance be released immediately and transferred to my correct wallet or Binance account without requiring any additional fees or deposits. I request that this issue be urgently investigated, that I receive a clear and trustworthy explanation from the official Trust Wallet support team, and that my funds be made fully accessible.
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