Got iPhone 14 from Bulgaria in December 2022. Unfortunately, three weeks before the expiration of the international warranty, the phone overheated, shut down, and has not powered on since. quickly, I took the device to the Gürgencler service center in Viaport, where they diagnosed it with a mainboard issue. However, when I mentioned that the mainboard was not repairable, they informed me that due to it being purchased internationally, they couldn't proceed with a replacement. Instead, they directed me to service centers in Sofia, assuring me that a new device would be provided promptly. Despite the inconvenience, I traveled to Sofia at my own expense, only to return empty-handed. Upon my return, I came to the Troy service center on Bağdat Avenue with all the necessary documentation. Troy informed me that the replacement could indeed be carried out locally and criticized Gürgencler for misleading information. despite numerous phone calls and emails with Apple Support, I have yet to receive a resolution. The Troy service center highlighted an issue with the warranty document, stating that manually written details, including the serial number, render the device ineligible for replacement. My dissatisfaction stems from contradictory information received from different Apple Support representatives. Initially, I was told that manual entries were acceptable, only to be later informed otherwise. When I requested a legal example of the country-specific regulation they referred to, I was met with conflicting responses. This situation has left me deeply regretting my international purchase. I am torn between the wasted trip to Sofia, the money spent, and the countless hours spent on the phone with Apple Support. I expected more from Apple and find it disheartening that the local service centers seem to be prolonging the resolution process. I intend to escalate this matter to Apple's headquarters at the earliest opportunity. exhausted and sincerely disappointed in the handling of my case.
On 28.11.2022, I brought my iPhone 11 / 128 GB to Troy Service in Kocaeli. I mentioned my complaints before handing over the device. My complaints are: - The phone's battery dies quickly when used or idle. - I don't charge it 3 times a day. - Phone overheats while using or charging. Less than 24 ho...
I bought an iPhone 14 from another country on October 26, 2022. It has a global warranty that is valid in Turkey until October 26, 2023. After about 3 to 4 months, the power button on my device stopped working properly. This button is used to turn the phone on or off and to lock or unlock the screen...
I need to share my frustrating experience with Apple. I purchased an iPhone 14 Pro Max from Georgia, and it malfunctioned just two months after I bought it. I sent it to the Trabzon KVK service center. Prior to purchasing the phone, I researched and found out that the model number A2894 has a global...
The iPhone 15 I bought turned out to be faulty. I contacted Apple support multiple times, but they couldn't find any problem. They directed me to a service center. I went to Troy service in Mavibahçe three times, each time a different issue came up, and I couldn't manage to hand it over. I called cu...
On 11/11/2023, I purchased an iPhone 14 from a reputable online store. The cargo arrived on November 14, 2023. There was no damage to the box during shipping. I received the shipment. I started by opening the box. The back had scratches, which were clearly a manufacturer issue. I contacted Apple's C...
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