My Istanbul–Tokyo flight NH220, scheduled for February 4, 2026 at 6:25 PM, was canceled due to an aircraft malfunction. After the cancellation, the airline informed me that there were no available seats on other flights the following day and that they would not be able to rebook me. As a result, I also missed my connecting flight from Tokyo to Osaka.
I purchased my ticket through Trip.com under reservation number 1638318962150662. Despite trying to contact both ANA and the relevant channels, I have not been able to effectively reach the airline. I would like to cancel my ticket and receive a refund; however, whenever I attempt to process the cancellation through the system, I receive an error message and the transaction cannot be completed.
Due to this disruption, I had to cancel my planned business meetings in Tokyo and beyond. I am experiencing serious financial and personal hardship, and I am unable to find suitable availability with another airline. I request a full, non-deducted refund for all tickets I was unable to use due to the flight cancellation and that my grievance be properly resolved.
On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...
On 23.08.2025, I requested a refund of ₺8,757.34 through Trip.com after my Aeroflot flight was canceled. I expected the refund to be credited back to my bank credit card, which I used for the original payment. Both my Trip.com account and the confirmation email stated: “Your refund has been complete...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
On July 22, 2025, I had a roundtrip flight booked via Trip.com (Reservation No: 1638314249081249) from Istanbul to Belgrade and Belgrade to Podgorica under the name H** M******. Due to my dual citizenship, I encountered unexpected issues at Istanbul Airport immigration and was unable to board my fli...
I purchased a round-trip ticket from Istanbul to Thailand through Trip.com, but the return flight’s connecting leg was canceled. The app offered a rescheduled date of February 27, 2025, while my original flight was on February 2, 2025. No same-day alternative was provided, completely disrupting my t...
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