I purchased a ticket for my Istanbul–Dubai flight (departing March 19 and returning March 24) with Kuwait Airways, flights KU158 and KU675. Due to the war, Kuwait Airways canceled its flights until March 30. Despite this being a force majeure situation entirely beyond my control, I did not receive a full refund of my ticket.
For the ticket, which cost approximately $2,031, I was refunded only $1,281, and a deduction of $750 was applied. I made the purchase on March 13 through Trip.com. Since the cancellation was initiated by the airline and qualifies as force majeure, I do not accept this deduction.
I request that Trip.com refund the full $750 that was deducted from my ticket price and provide a clear written explanation of the reasoning and calculation behind this deduction.
I had to cancel my flight reservation from Istanbul to Dubai, which I purchased through Trip.com, due to security concerns caused by the ongoing conflict in the region. My reservation number is 1638318859325952. After canceling, I requested a cash refund of my ticket, but I was only offered a vouch...
On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lumpur, with the ticket issued under the customer’s responsibility. I paid a total of $494, and my reservation number is 1638318424255127. When I needed to cancel the trip, even tho...
On January 4, 2025, I purchased a fully refundable ticket through Trip.com for a flight operated by Turkish Airlines (THY) and SAS Airlines. Although the price displayed on the website was ₺22,665.22, my card was actually charged ₺23,698.32. I intentionally chose the most expensive fare option to ma...
I purchased a flight ticket from Istanbul to Phuket for April 15 through Trip.com, paying approximately $1,875. However, this flight was later changed to a different date without my approval and entirely at Trip.com’s discretion. The new date they assigned was absolutely not suitable for us, so we s...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
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