I placed an order for Njoy 15 kg cat food from Trendyol Kuzey Pazarlama, but you have sent the wrong product twice! The first time, I didn’t make a big deal out of it and gave the food to stray cats, but even they refused to eat it! Moreover, there is a price difference between the product I ordered and the one you sent. I paid for a more expensive cat food, yet you deliberately sent me a cheaper, lower-quality product. This is intentional deception! After checking the reviews, I noticed that many other customers have experienced the same issue. This is a disrespectful and fraudulent practice. When I realized that the second delivery was also incorrect, I tried to return the product, but I was told that I had to carry a 15 kg bag to the post office myself because you shipped it with PTT Kargo! This is unacceptable and puts an unfair burden on the customer. I know my consumer rights, and I demand an immediate resolution! • Either refund my money • Or send me the correct product that I originally ordered! If this issue is not resolved, I will take legal action and file a complaint with the Consumer Arbitration Board.
On July 25, 2024, I placed an order for 15 kg of cat food to be delivered to a feeding team in Hatay Defne. However, the company sent 85g of wet food instead, and many other customers who donated to the same team received similar incorrect shipments. We requested a return, but Trendyol responded the...
I bought 3 products from the Trendyol app, one of which was cat food. I chose a pick-up point as the delivery address for my order to be delivered even if I was not at home. However, they did not deliver my order because the pick-up point was closed. Three days later, they called me and said that th...
The cat food I purchased through Trendyol arrived damaged due to the seller’s negligence. The packaging was so careless that even though I bought a 1-kilogram product, the item I received was only 250 grams; half of it had spilled during transit and had gone bad in the heat. The smell was so awful t...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
On March 18, I ordered Pro Plan sterilized cat food from a seller named “mumcevher” via Trendyol. The product arrived three days later. I have been using this food for years, so I know its smell and form by heart. Instead of turkey, they sent salmon flavor, but since my cats eat both and were out of...
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