Hello, I previously applied to be a Trendyol seller, but since I continued trading with my partner, I only applied and don't have the current ID and seller ID. Now, I want to continue independently and retrieve my Trendyol panel. It's been a while, and I don't remember my email address or my phone number has changed. When I contacted Trendyol seller support, they said I could regain panel access by sharing only my new information through a notarized letter. I sent the letter on February 20, 2024. On February 21, 2024, the support team responded that there was no registered business for the email address I wanted to reset the password for. After three more conversations with the seller support team, where each promised action and follow-up, I received no response. The last representative stated that no action would be taken without the old email address. I request to be informed whether the necessary correction will be made.
I am writing to inquire about the status of my order #3161255064, which was placed on January 3rd but has still not been delivered, even though the app shows it as delivered. A return procedure was started by the courier firm on January 15th, without my knowledge. Nothing has happened despite my thr...
Many of the product images that were active and previously sold in my Trendyol seller panel were suddenly deleted due to an error originating from Trendyol. I have repeatedly re-uploaded the product images and waited for them to appear in the panel, but since October 15, 2025 — for the past 14 days ...
I made a purchase on Trendyol with order number 9202650745 back on April 30, 2024. It's been 11 days now, but the order is still in the preparation stage. Unfortunately, the customer service team hasn't been able to give me the information and assistance I need. The company representative is not get...
I placed an order for shoes from Trendyol (Show Showcase seller) on November 15, 2024. It was stated that the order would be shipped within two days, meaning it would be sent out by November 18, 2024. However, for nearly three months, the seller has not responded. When I contacted Trendyol, I was to...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
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