I am writing to inquire about the status of my order #3161255064, which was placed on January 3rd but has still not been delivered, even though the app shows it as delivered. A return procedure was started by the courier firm on January 15th, without my knowledge. Nothing has happened despite my three support requests and many live conversations. I have not heard anything about the product's progress or a refund. Someone else opened a support request without telling me about it today, February 11th, 2024. Seems like they're trying to delay or exhaust me so they can't give me my money back. From what I can tell, Trendyol's guarantee does not extend to either the money I paid for the goods or the product itself. I should get in touch with the courier service, says Trendyol. This is the sequence of events: The projected delivery date was January 8th, and I placed the order on January 3rd. The delivery and return statuses were updated on January 15th. On January 16th, I submitted a support request, but I have yet to hear back from anyone. There was no response to my second support request, which I sent on January 24th. Nothing came of the third request made on January 29th. I was unaware that the fourth support request had been created. I kindly ask Trendyol to address the matter of the product's price disparity and offer a refund to me without delay.
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
I made a purchase on Trendyol with order number 9202650745 back on April 30, 2024. It's been 11 days now, but the order is still in the preparation stage. Unfortunately, the customer service team hasn't been able to give me the information and assistance I need. The company representative is not get...
On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
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