I purchased a product with delivery number 8946898568 from Trendyol on November 11, 2024, from a seller named Olyssia. Instead of the white bustier sports crop top I ordered, I received a completely different product. During the return process, Olyssia incorrectly accepted a blue blouse, which does not belong to them, as the white crop and issued a partial refund of ₺80. When I reported the issue to Trendyol Assistant, I was told that Olyssia rejected my claim because they could not locate the blue blouse in their warehouse. This means I won’t be receiving my full refund of ₺300. Now, I’m stuck with an ₺80 product, and my ₺300 refund has not been processed. I expect Trendyol to resolve this issue and request that the camera footage be reviewed. Many others seem to have faced similar problems. If my rights are not defended, I will take legal action.
On April 13, 2024, I ordered a product valued ₺599 from seller "motosepetim" on the Trendyol platform, with delivery numbers 8308341568 and 9168890785. However, the merchant shipped me an entirely other item. I informed the delivery agent that I would not accept the merchandise and requested a retur...
On February 8th, I made a purchase from Trendyol for a pair of Holly Lolly pants. The delivery code for my order is 8138831675. The package was sent out by Trendyol Express courier to the address in Istanbul. Unfortunately, Hapiness Istanbul has not yet returned the product to me. I've reached out t...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
I bought the product with delivery number 8504109469 from the Trendyol seller and it arrived damaged. I returned it to the Trendyol courier company with the return code. I bought it from a different seller at the same time. I returned a product with delivery number 8484275214 by providing the correc...
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