Trendyol QCY T13 ANC Earbuds Return Request

Better
Trendyol
57

Hello, Trendyol Team. When the QCY T13 ANC earbuds I got from the website came, I discovered that the extra earpiece sizes were not original, but I chose not to swap them. In the following days, I noticed that the ANC mode on the earphones changed on its own. I had never used ANC earbuds before, so I didn't understand what was going on. This scenario had become more annoying, so I decided to request an exchange. However, it has been 11 days and I have yet to receive any feedback. I was assured that I would receive feedback within 21 business days, yet even producing a new pair of earbuds does not take that long. I am left without earbuds and still waiting. Could you please resolve this quickly?

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