My Trendyol subscription was suspended owing to payment privacy issues. After confirming with İş Bank and Trendyol that my payment was made, I requested that my membership be enabled. However, I was told that the process will be finished once the bank removed the blockage. About a month ago, I received notice from the bank that the block had been lifted. Despite alerting Trendyol that the bank block had been lifted, they claimed it was still active in their systems and advised me to contact the bank again. I contacted the bank again, and they promised me that they would notify Trendyol. Today, when I tried to place another order, it was refused. I have been unable to settle my issue for 3 months owing to a lack of contact between İş Bank and Trendyol. Cancelling both subscriptions appears to be the only answer.
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on Oct...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
I have been facing a problem with Trendyol since February 25, 2021. My credit card was saved in their system, and somehow, it was accessed by malicious individuals. On that date, there was an unauthorized purchase of ₺500 charged to my credit card. Both the bank and Trendyol have failed to take resp...
Trendyol claims to have deposited the money into my blocked bank account. I had purchased a water heater but submitted a return request for the product. I was informed that the product was returned and that the refund was sent to my Akbank account. However, my Akbank account was blocked and later cl...
Comments