On June 11, ₺75 was withdrawn from my account without my knowledge for a Trendyol Plus membership. In response, I canceled my Trendyol Plus subscription. Although the cancellation was immediate, the fee was not refunded. Even though the one-month membership fee was charged to my account, the 30-day benefit was also revoked. When I spoke with customer service, they told me they unfortunately couldn’t help and that I could pursue my legal rights. I am requesting that this issue be resolved properly. Otherwise, since I will be unable to use the membership despite being charged for it, I will take legal action. No one has the right to treat Turkish consumers unfairly like this. My email address is: c********@gmail.com.
On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on Oct...
On June 7, 2025, I made a purchase on Trendyol for household items and came across a campaign related to Trendyol Plus membership. During the signup, I saw an information screen stating that I would only be exempt from the shipping fee and would not pay the ₺45 shipping cost on a ₺75 purchase. Howev...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
My Trendyol subscription was suspended owing to payment privacy issues. After confirming with İş Bank and Trendyol that my payment was made, I requested that my membership be enabled. However, I was told that the process will be finished once the bank removed the blockage. About a month ago, I recei...
I ordered using a "Customer Satisfaction Coupon" worth ₺350 stored in my account. Upon realizing I had used the wrong card for payment, I promptly cancelled the order. During the cancellation process, the confirmation screen indicated that "the amount to be refunded to your card and the Coupon to be...
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