Track718 Shows Delivered Status but Package Never Arrived

Duygu
Track718
94

I am tracking a shipment through Track718, and even though the system shows that the package has been delivered, I never actually received the product. This “delivered” status has been showing for about one month, but no item has reached me.

I have the shipment’s tracking/order number, yet despite this, I have been unable to get any clear information about the package’s real status or where the product currently is. Even though I have tried to contact them to get an update, I have not received any response.

I am requesting that Track718 investigate the actual status of this shipment and clearly inform me where my product is right now and what stage it is at, in a transparent and detailed manner.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Track718 marked my package as delivered but I didn’t receive it. How can I file a claim for a failed delivery?

43 Complaint

Track718 support is ignoring my emails. How can I contact support?

17 Complaint

Similar Complaints

Track718 Delivery Status Shows Delivered Despite No Actual Delivery

Melis
Track718
157

I tracked my shipment AX1000872385CD for a pair of boots ordered through Track718 for approximately 27.5 days. When I ch...

Track718 Shows Package as Delivered but Item Never Arrived

Svetlana
Track718
121

I was tracking my shipment with the tracking number QLD000402109CN through Track718. Although the system shows that the ...

€2,000 Track718 Order Marked Delivered but Never Arrived

Adem
Track718
217

On December 14, 2025, I placed an order worth approximately €2,000 through Track718. The product was supposed to be deli...

Track718 and Seller Unreachable After Missing Delivery

Sabiha
Track718
66

My order from Alo Yoga China, shipped via Track718 with tracking number HG1000523501DH, shows as “delivered” in the syst...