Amelia

Complaints(2)

1

Cancellation of Recurring Payments by Tracelo

Amelia

Tracelo

June 18, 2025 10:09 AM378

Good morning, I’m Amelia T****. I found my phone after my son lost it, so I didn’t see or read that the Tracelo subscrip...tion would be a recurring payment. I thought it was just a one-time payment. Now I’m asking Tracelo to cancel this payment that is being charged to me every day. I don’t have the m...

Urgent Refund Request - Unauthorized Tracelo Charge

Amelia

Tracelo

May 6, 2025 11:26 PM353

Tracelo, I kindly ask you to refund my money. I didn’t sign up for the R585 charge, and I’m confused about why this amou...nt was taken from my account. Yesterday, a payment was made for funding my phone, but I’m not sure why it was so high. Today, I didn’t even log in or make any request to fund my ph...