I have been using the Toptop app for about two months, and during this time, I’ve experienced serious dissatisfaction. The biggest issues are the extremely high coin prices and the unfair deductions of 70–80% on gift transfers, which I find very unreasonable.
In total, I have spent between 5 to 7 million coins on the platform, but the value I received in return has been disappointing. These practices feel exploitative and unfair to paying users.
I have not contacted any support or help center until now. However, due to the ongoing issues, I decided to write this complaint directly. My username is M*, my registered email address is eyupd**@gmail.com**, and I use the app on an Android device.
I am requesting that my grievance be resolved and that the money I spent be refunded. Toptop must review its coin pricing policies and deduction rates to provide a fairer experience for its users.
I have been actively playing on the Toptop app for about two years with my account (ID: 89881329), holding a Yellow Diamond VIP membership. On August 3, 2025, while watching my friend at a game table, several users began using insults and abusive language. I intervened and also reported the users wh...
My Toptop account (User ID: 91327580) was permanently banned about one month ago, even though I followed the rules and did not use insults. The ban was triggered after my message was reported multiple times, yet I received no fair review. Despite not violating the rules, my account was shut down. A...
On Tuesday, October 14, around 3 a.m., I received a notification stating that my TopTop account had been permanently banned for offensive language. However, I’ve been using this platform for nearly two years and have never insulted or harassed anyone. I firmly believe that my account was wrongfully ...
On August 14, 2025, around 04:20, my account (username/ID: 97549666) on the Toptop mobile app was unfairly banned for 6 hours with the reason stated as “reported for (other).” I currently have a VIP 5 N2 Yellow Diamond membership, along with multiple in-app purchases. Despite this, my account was r...
About 3–4 months ago, my account on the Toptop Games app (User ID: 01783826578) was completely closed and banned without any explanation. I was never informed of a reason for the ban, nor did I receive any warning or notification beforehand. At the time of the ban, my account had a balance of appro...
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