TopTop coins disappeared after recharge, how can I recover my balance?

If your TopTop coins disappeared after recharge and you want to recover your balance;

Check your current balance;

• Open TopTop → Wallet / Coins
• Confirm:
– Amount showing now
– Recent purchase transaction
• Screenshot the balance screen

Check purchase history;

• Go to Order/Transaction History
• Look for your recharge
• Note:
– Amount of coins purchased
– Date/time
• Screenshot the transaction

Check where you paid;

• If via App Store (iOS):
– Settings → Apple ID → Purchase History → Find TopTop
• If via Google Play:
– Play Store → Profile → Payments & subscriptions → Budget & order history
• Screenshot the purchase

Contact TopTop Support;

• Explain that you recharged but coins didn’t appear
• Provide:
– Account email/username
– Recharge date & amount
– Screenshots (transaction, balance, receipt)

• Ask them to:
– Restore the missing coins
– Confirm the updated balance
– Provide written confirmation

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.