Unable to Access TikTok Account for 2 Years Due to Old Phone Number and Missing Reset Emails

September 19, 2025 2:45 PM144

I have been unable to access my TikTok account for about 2 years. The account is linked to my old phone number, which I no longer use, and when I try to reset my password, the verification code is sent to that number. Although I also have an email linked to the account, no reset emails ever arrive, not even in the spam or junk folders. I remember my profile photo and that I had around 100 followers. The account was registered in Ordu, Turkey, and it was a standard personal account. I have not contacted TikTok support until now, and I have never made any payments or run ads through this account. I request that TikTok provide the necessary support to help me recover and reactivate my account.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Help Me Recover My TikTok Account Without Access to My Phone Number

September 8, 2025 5:49 PM6,095

Hello, I know the username of my TikTok account, but I can’t remember the password. The issue is that my account is not ...

1 Support2 Comments

I Face a TikTok Account Hack — Verification Code Sent to Unknown Email

October 26, 2025 3:43 PM66

My TikTok account (@hakanngunes) was hacked today. When I tried to log in, I noticed that the verification code was bein...

My TikTok Account Locked Behind Old Email and Number

November 18, 2025 2:37 AM183

I haven’t been able to access my TikTok account for about two months. I cannot log in because the account is linked to m...