Can't Log Into My TikTok Account – Password Reset Issue
For about a year now, I have been unable to access my TikTok account, and the password reset function simply does not work as it should. My main concern is to regain access to my existing account and all the content associated with it. Each time I try to log in, I go to the login screen and select “Forgot password.” I then choose to receive a code by phone or email, and I receive a 6‑digit code which I enter correctly. Instead of being redirected to a screen where I can create a new password, the system takes me to a page where it asks me to enter my current (old) password. This completely defeats the purpose of a password reset and creates an endless loop: I cannot remember or use the old password, yet I am never given the option to set a new one, even though the verification code is accepted. I have already tried everything on my side: clearing cache and data, reinstalling the app, using a different device, trying via the web browser version, logging in with a code sent to my phone number, using different IP addresses and internet connections, including VPN to other countries, and using different browsers on PC in incognito mode. None of these attempts made any difference, and the same reset loop continues every time. My account was originally linked only to my phone number, so I also cannot log in via Google, Facebook, or other social networks. I contacted TikTok support about this issue, but did not receive any effective solution. Instead, I was asked multiple questions over and over, and the problem with the reset loop was never actually fixed. My account is registered in Russia, and I am willing to receive support in any language TikTok can provide, as long as the issue is resolved. I request that my account be manually verified and that TikTok fix this bug in the password reset flow for my account so that I can finally set a new password and regain access to my profile and all my content.

