On September 29, 2024, I went to The North Face store to exchange a pair of shoes gifted to me on September 26, 2024. Although the shoes had never been worn, I carried them in the store bag since an accident had left a drink spilled on the box. The store manager, Mr. S**** E****, bluntly informed me that the exchange was impossible without the original box. My spouse, a lawyer, tried to explain that this policy contradicts Consumer Rights Law, but the manager rudely dismissed us, saying, “Bring anyone you want—even the president—and I still won’t exchange it.” His aggressive tone and gestures were both unnecessary and unprofessional. This incident is recorded on store security footage. I demand a swift response from The North Face to resolve this issue, or I will take legal action.
On April 13, 2025, I purchased a pair of North Face shoes from Samuray Sport for ₺5.362. While the shoes felt fine in the store, when I wore them at home, I experienced discomfort within just 30 minutes—specifically, severe pressure on my toes. I returned to the store to request a refund. The assis...
In November 2024, I purchased a pair of The North Face Litewave Futurelight shoes from Boyner, paying $203. I used the shoes daily for work — commuting by car and walking around the store where I work as a manager. However, over the last 3–4 months, both shoes have developed tears and holes in the m...
On December 21, 2024, I purchased a pair of shoes from the Skechers online store. Unfortunately, I had to return the product and followed the proper procedure to send it back. However, my refund request was denied. To make matters worse, the product was mistakenly delivered to an unknown person at a...
On October 15, 2025, I purchased a product from The North Face store, and although I never used it, I attempted to return it the next day. I was informed that a return was not possible. I would like to exercise my right to withdraw from the contract and request a refund. I kindly ask for a resolutio...
On June 1, 2025, I purchased two pairs of shoes from The North Face Bakırköy Capacity store. When I tried to return them on June 5, 2025—without having used them at all—the store refused to process my return. Despite the clear consumer right of a 14-day return and 30-day exchange period, the store ...
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