On June 1, 2025, I purchased two pairs of shoes from The North Face Bakırköy Capacity store. When I tried to return them on June 5, 2025—without having used them at all—the store refused to process my return.
Despite the clear consumer right of a 14-day return and 30-day exchange period, the store staff falsely claimed that they do not offer such a return policy. According to the Turkish Consumer Protection Law, I have the right to return unused products within 14 days without providing any justification.
This experience has caused both financial stress and emotional frustration, as I purchased in good faith but was denied my legal rights. I explicitly request the full refund of both pairs of unused shoes in accordance with the applicable consumer law.
On April 13, 2025, I purchased a pair of North Face shoes from Samuray Sport for ₺5.362. While the shoes felt fine in the store, when I wore them at home, I experienced discomfort within just 30 minutes—specifically, severe pressure on my toes. I returned to the store to request a refund. The assis...
I purchased a pair of The North Face boots as a Valentine’s Day gift for my partner. However, we didn’t like the model and wanted to return them, only to be denied a refund—despite the fact that only two days had passed since the purchase. The store staff refused to accept the return, claiming that...
On June 23, 2025, I purchased The North Face outdoor shoes from the Zagna store for ₺5999. Despite very limited use, these shoes cause excessive foot sweating, creating significant discomfort and health concerns. Before purchasing, I explicitly emphasized my sensitivity to foot sweating and stated I...
On October 15, 2025, I purchased a product from The North Face store, and although I never used it, I attempted to return it the next day. I was informed that a return was not possible. I would like to exercise my right to withdraw from the contract and request a refund. I kindly ask for a resolutio...
Around 6–7 months ago, we purchased a pair of The North Face Gorotex Off Rail shoes from The North Face store in Kocaeli Outlet Center. Within the first two months of use, we began experiencing serious quality issues — including holes forming in the soles, tears on the sides, and visible wear and de...
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