Tesla Did Not Refund the Pre-Order Deposit
On July 28, I made a down payment of ₺140,000 with my credit card for a Tesla Model Y. On August 1, I canceled my order and requested a refund. However, more than a month has passed, and the down payment has still not been refunded. During this time, I sent multiple emails but only received two replies. In the first, I was told the refund was processed on August 1, and in the second, on August 12, yet no refund has appeared on my card. After that, none of my emails were answered. When I informed a Tesla employee at Ankara Armada about the situation, I was given a dismissive response, saying, “It will come, in 2 months.” In each email, I also provided the last four digits of my credit card and requested the refund, yet I was never asked for any additional documents or information. I urgently request that the ₺140,000 for my order RN125339873 be refunded to my account without further delay.
I received an email similar to the previous one, indicating a payment dated 12/09/2025, but there is no activity on either my account or my credit card. Previously, after receiving a similar email, no action was taken even after 35 days had passed. I will most likely file a lawsuit on Monday and exercise all my legal rights. To remind you again, my cancellation date is August 1.
The payment was refunded to my credit card one day after the 30 business days had passed. At least that's something. Tesla urgently needs to improve its communication channels; it was very exhausting for me. Even though responses were rare, every message and every call gave different information. In the end, although it was very late, my pre-order payment was refunded.
