We cannot reach anyone at Tesla. Did we make a mistake by buying a Tesla? For the past two months, I have been trying every single day to contact someone regarding a question about my vehicle, but there is no one to speak to. I waited on the line for a minimum of 45 minutes and up to 96 minutes, yet not a single representative ever picked up. This level of neglect is unacceptable. If you cannot provide proper after-sales service and customer support, then you should not be selling cars in this country. As a paying customer, I feel abandoned and extremely disappointed.
As a Tesla customer, I've encountered significant difficulties in reaching their customer service, which has left me feeling frustrated and disappointed. Despite numerous attempts to contact them at various times of the day, including early mornings and late evenings, I've been consistently met with...
I’m writing to warn potential Tesla buyers about my experience. It all started with a test drive, followed by constant calls every two days asking if I planned to buy the car. I appreciated the attention and decided to proceed, even paying the deposit on 02/08/2024. At that point, I was told deliver...
I purchased the Premium Connectivity package for my Tesla, but the connection keeps dropping on its own without any reason. Today, I called customer support and had to wait on the line for 15 minutes before someone finally picked up. I tried to explain the issue, but the call quality was terrible—al...
Our Tesla Model Y has been at the service center for almost three months due to some damage. Unfortunately, it's been quite a challenge to find the necessary parts. It's quite evident that there is a noticeable lack of any responsible figure or manager who can offer a solution. In spite of the promi...
I booked a Tesla service appointment well in advance, only to have it suddenly canceled due to a technical error on their end. What’s worse is that they didn’t even offer to reschedule it for a later date. No explanation, no apology—just a canceled appointment and zero support in resolving the issue...
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