I ordered several materials from TEMU but encountered issues with my order. One item arrived torn and deformed, while the other item never arrived, even though its package was not damaged. I immediately contacted customer service to report the issues, providing photos of the damaged item and tracking information for the missing one. Despite my efforts to resolve the situation, I only received vague responses and no concrete solution. I returned the torn item, but TEMU is refusing to issue a refund for the item I never received. It feels like I am being ignored, and my concerns are not being taken seriously. This is unacceptable, and I expect a resolution.
My recent order from Temu arrived in a torn, dirty, and damaged package. Several items were missing. I documented everything with photos and contacted customer service. However, instead of resolving the issue, I received repeated copy-paste responses. Despite my explanations and the evidence I submi...
Temu did not issue a refund. I canceled my order immediately, and Temu sent me a document claiming the refund had been processed, but it never appeare...
I placed an order on Temu and made the payment on May 10. Although the promised delivery date was July 5, there has been no update regarding the shipment. It’s now well past the deadline, and I haven’t received even a basic tracking link. Despite repeatedly asking Temu about the location of the item...
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