Temu Refused My Return After 41-Day Delivery, Ignores Turkish Consumer Protection Laws
Is Temu not obligated to follow Turkish consumer protection laws? Because based on my experience, they’re taking advantage of a legal gray area to mistreat Turkish customers without consequence.
I ordered an inflatable chair from Temu’s website, and it was delivered a full 41 days later. Despite this, the company claimed I was no longer eligible for a return when I tried to return the product under their advertised “90-day hassle-free return” policy. When I used their chatbot, it told me the return period had already expired. So I contacted live support—and what I heard was unbelievable.
They said the return window begins on the day you place the order, not on the day it’s delivered. I asked, “So if Temu delays shipping by 89 days, does that mean I get one day to return it?” Their answer was essentially yes. How can that possibly be fair?
Furthermore, Turkey imposes a 60% tax on online imports for its citizens, yet Temu doesn’t pay any income tax on the profits it generates from Turkish customers. Why is this allowed? Why can a company operate and profit in Turkey without contributing anything back?
Also, I want to call out Turk Telekom, which has been offering Temu discounts to its users. You are promoting a platform that blatantly ignores fair return policies and burdens customers with surprise import taxes, only to later say, “go ask the Turkish government for a refund.”
Temu, you are dodging your legal and ethical responsibilities in Turkey. I demand that you honor your own return policy based on delivery date, not order date, and start complying with Turkish laws like any legitimate business should. Turk Telekom, reconsider your partnership before more of your customers suffer because of it.
Progress
Temu keeps playing games. There is a legal loophole in Turkey for foreign companies selling here. Temu is taking advantage of this. When there are constant complaints, they only provide an email address for contact. If the problem could be solved there, we wouldn’t be writing complaints here in the first place. The question is: When the seller delays the shipment, who is responsible? A) the buyer b) the seller According to Temu, the buyer is responsible. Don’t think I’m joking, this is not a joke. It’s real. I explained it in detail in my previous complaint. They shipped the package 41 days late and then the product that arrived was defective. They said, 'Sorry, you missed your return period.' But I said, 'You shipped it late.' Now get ready, here comes the punchline. They said, 'Our return process starts when the order is placed, shipping delays are the customer’s responsibility.' From now on, I recommend that friends who shop from Temu come from CHINA together with their packages. That way, you can speed up the shipping. Is this a joke? No, Temu is a very serious company. Could they do this in the USA? No. Would they do it wherever there’s a legal loophole? Absolutely, and they do it very well... I also recommend that Türk Telekom reconsider their partnership with Temu so that they don’t become complicit in this WRONG and cause their customers to suffer.
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