I purchased a total of two products from Temu. Each product cost ₺809, and with the installment payment, I paid a total of ₺1,618. However, when my package was delivered, only one product was sent to me—the other was missing from the package. I submitted all the evidence to Temu, including my tracking number and shipment photos. I also have images from the courier branch clearly showing that the package contained only one item. Despite this, Temu customer service refused my request, stating they would neither issue a refund nor resend the missing product. For nearly 15 days, I have been messaging Temu repeatedly, explaining the same situation over and over, and I feel exhausted because no solution has been provided. This has been a very bad and trust-damaging experience for me. My order number is PO-203-12439256041593057. I paid the full amount for two products, yet only one was delivered. I request a refund for the missing product or that the missing item be shipped to me as soon as possible.
I canceled two orders worth ₺1316 and ₺629 that I placed on the Temu shopping platform about six months ago, following all the proper procedures, and the refund process was initiated. However, Temu has not issued any refund. Instead, they provided a fabricated digital document labeled as a "proof of...
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
The company named Temu said they would issue a refund after the product was canceled, but it's been a month and I still haven’t received my money. I’ve contacted their customer service multiple times, but all I get are automated responses or empty promises. Every day, they stall people with lies. It...
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
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