The glass on my Teka TZ 6415 cooktop cracked unexpectedly, maybe because of the heat, even though the stove still works fine. I've only been using the product for a year. When I bought it, they promised a two-year warranty, but now the technical service is asking me to pay for both the glass and installation. They're saying that the warranty doesn't cover the glass.
Why do companies release products with defects and then make consumers pay to get them fixed? The cooktop itself costs about the same! I just got married and happily purchased and started using this stove. Now, every time I'm close to it, I always feel anxious, worrying that it might break. I need my cooktop replaced as soon as possible.
The tech support person who reached out to me is demanding payment for a replacement glass for a product that is still covered by warranty, even though it's only been a year since I bought it! If I don't resolve the issue with Teka in a way that doesn't make me lose trust in the brand within the next week, I will take legal action by reaching out to consumer protection agencies and other appropriate channels. They're obviously messing around with people, showing how unprofessional they are.
If the problem gets fixed without me losing trust, that's awesome. If not, I'll post about this situation on all the social media sites I can, explaining every step of the legal process to my friends and family. Nobody should be wasting their money.
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