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Tefal Cookware Set: Warranty Woes and Unmet Expectations

Tefal Cookware Set: Warranty Woes and Unmet Expectations
August 25, 2023 11:11 AM56

I bought a Tefal Titanium Ingenio pot and pan set for my trousseau on February 9, 2020. To my dismay, the inner surface of one of the pans developed bubble-like protrusions, most likely due to a manufacturing flaw. When I contacted customer service, they dismissed my concern, claiming that the warranty period had expired and that I had no recourse. I bought this set in 2020 but only started using it a year ago. I later discovered a "trousseau guarantee" policy, which the seller failed to inform us of. The purchase was made at Küçükyal Hilltown AVM. Such quality issues are unworthy of a Tefal brand. It's disheartening to think that this expensive set will deteriorate and become obsolete over time. It's perplexing that they won't even provide a paid solution. Furthermore, the warranty document specifies a 10-year warranty, making the lack of replacement all the more perplexing. I will not buy another Tefal product because this experience has been so disappointing.

August 25, 2023 11:30 AM (19 minutes after complaint)

Dear Customer, We would like to inform you that the necessary research on the subject will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Best regards, Groupe SEB Customer Communication Center

August 28, 2023 1:32 PM

Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you using the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center between 09:00-18:00. We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center

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