The handle of my Tefal Ingenio pot lid broke despite me handling it very gently. This is clearly a manufacturing defect, as the material seems to have weakened, possibly due to exposure to heat and cold. To make matters worse, I found out the handle is not sold separately, meaning I would need to spend nearly ₺1000 to replace the entire lid.
This issue arose in less than a year of use, which is unacceptable for a brand I trusted for its quality. Tefal, this problem does not align with the high standards associated with your name. I demand a replacement for this defective product as it’s unreasonable for customers to pay such an amount for what seems to be a design flaw.
I purchased the Tefal Ingenio Ultimate Titanium 3x, and one of the lids arrived with a broken handle. Part of the broken piece was even missing from the package. When I contacted customer service, I was told they would accept a return but could not offer a replacement. Instead, they suggested I purc...
I recently purchased a Tefal Ingenio set. Previously, I vented my frustrations on this page without including any supporting visuals. Unfortunately, my complaint went unanswered. The locking handle was guaranteed for ten years, but I've only had it for three. I almost dropped the pot on my baby beca...
It's unbelievable! After only a year of using my Tefal Tea Expert Deluxe stainless steel tea maker, the handle snapped off. Worse, it occurred while the teapot was full of hot tea, narrowly avoiding a severe burn. I have no idea as to how Tefal could have overlooked such a critical flaw. Not only is...
I purchased the Tefal Titanium Ingenio Talent Pro cookware set, expecting high quality for its premium price. However, the coating on the edges of the pans has started peeling and flaking off. This is completely unacceptable for a product at this price point. I’m especially concerned about the poten...
I snagged a discounted Tefal Ingenio 6x set from their official site, only to be disappointed upon its arrival. Several pans had scratches, and notably, the wok pan had a deep scratch and peeling. Now, I'm told to return the entire set just because of one pan. Pans and pots are sold at premium price...
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