I bought the Tefal Titanium 6x Induction Base Mix Pan - 28cm from the Tefal website in Turkey. But when it arrived, the product had a bent edge, and the shipping box was not damaged. Because the packaging wasn't done properly, the items inside the big box bumped into each other and got all messed up. Another thing that could be happening is that the company is selling products that are damaged when they have promotions. It looks like they sell broken stuff for cheaper, but when customers want to exchange it, they only accept returns instead.
I don't get it - instead of swapping the faulty pan, Tefal would rather take returns, maybe hoping the customer will just accept it. When I talked to customer service, they said that I can't exchange the item, only return it. I want a replacement for my product.
I recently bought this Tefal Ingenio Ceramic set online from the N11 website. When it finally arrived, I noticed that it wasn't in its original packaging but rather in Tefal's opened box. Initially, I didn't really pay much attention to it, but upon closer inspection, I noticed that the inside of th...
I snagged a discounted Tefal Ingenio 6x set from their official site, only to be disappointed upon its arrival. Several pans had scratches, and notably, the wok pan had a deep scratch and peeling. Now, I'm told to return the entire set just because of one pan. Pans and pots are sold at premium price...
I purchased a Tefal 6x 28cm pan, but it deteriorated significantly despite proper use. When I reached out to customer service, I was directed to an authorized service center, which blamed the damage on user error. This response is unacceptable, as I have always used the pan according to the instruct...
My Tefal Hard Titanium ×6 pan, which I bought in June 2019, has some issues with the inside. It looks like there are bubbles and peeling, probably because of a problem during manufacturing. When I reached out to the official Tefal service in Beylikdüzü, they told me that the warranty had expired and...
I bought the Tefal 3x Ingenio pot set from Hepsiburada about a year ago, and now the biggest pan in the set is all bent out of shape. It's really hard to understand how a pan, which is only used for cooking and never dropped, could get warped. When I talked to customer service, they said that the wa...
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