I am currently abroad and installed the CepteTEB application on a new phone. I was informed that my phone would be called to reactivate the app, which worked without any issues, and I received the call. However, when prompted to press 1 for reactivation, no matter how many times I tried, it did not work. I even attempted it using a different phone, but the result was the same. It seems there is a system error affecting users abroad. Because of these issues, I am unable to log into the application. Please address this problem. Additionally, when I contacted customer service to explain the situation, they simply ended the call saying, "We cannot do anything." Without offering any alternative solution or resolving my issue, TEB closed my complaint as "resolved" without even responding, despite me submitting a formal request to the customer satisfaction department.
Hi there, I'd like to file a complaint about TEB Bank. I attempted to close my credit card account on Cepteteb by settling all remaining balances. I reached out to customer service to inform them of my decision to close my card and successfully completed the necessary steps. Surprisingly, after a mo...
While applying for a loan through the CepteTeb mobile app, I was offered a pre-approved credit card. I accepted the offer, but later I was informed that the card was on hold due to the limits of my other bank credit cards and would only be issued once those limits were updated. When I called the ban...
My CepteTeb credit card has been closed for about a month, and when I called the bank to have it reopened, customer service said they couldn’t see the card’s status and couldn’t take any action. I’m also unable to perform any operations through the app. I was told that for actions like reopening the...
As a customer of TEB Bank, I am facing an issue with the blockage of my internet banking password through mobile banking. This problem stems from my inability to remove the blockage due to a change in my phone number. I am currently pursuing postgraduate studies abroad while also working. Consequent...
I applied two days ago to close my TEB Bonus credit card and bank accounts, and I have been struggling with the process ever since. I tried contacting the phone branch multiple times but couldn’t get any results. I also attempted to reach them by email, but they were unable to assist me. My request ...
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