While applying for a loan through the CepteTeb mobile app, I was offered a pre-approved credit card. I accepted the offer, but later I was informed that the card was on hold due to the limits of my other bank credit cards and would only be issued once those limits were updated. When I called the bank to inquire about the situation, I was assured that the credit card would be approved without being affected by these limits, and the process was initiated. However, after this process, I learned that the already-approved credit card had been canceled without any notification to me. Later, when I filed a complaint regarding this issue, I noticed that the informational message about my complaint was sent to my friend who was sitting next to me. Upon calling customer service, I discovered that my friend's number was somehow registered as the contact number. This is the most absurd situation I’ve ever encountered. My friend does not have any accounts with TEB. Please take immediate action to resolve this matter. I kindly request your assistance.
Hi there, I'd like to file a complaint about TEB Bank. I attempted to close my credit card account on Cepteteb by settling all remaining balances. I reached out to customer service to inform them of my decision to close my card and successfully completed the necessary steps. Surprisingly, after a mo...
My CepteTeb credit card has been closed for about a month, and when I called the bank to have it reopened, customer service said they couldn’t see the card’s status and couldn’t take any action. I’m also unable to perform any operations through the app. I was told that for actions like reopening the...
An employee from TEB bank presented me with a credit card that offers a cash advance with 0% interest on installments. Once I reported a problem, they promptly addressed my concerns and increased my credit limit. They assured me that I could now take advantage of the 0% interest installment cash adv...
I am currently abroad and installed the CepteTEB application on a new phone. I was informed that my phone would be called to reactivate the app, which worked without any issues, and I received the call. However, when prompted to press 1 for reactivation, no matter how many times I tried, it did not ...
Upon logging into mobile banking, I received a notification stating, "Your personalized credit card with a limit of ₺38,250 is ready." I called the bank's customer service to express my inability to access any details page. I emphasized that if the approval was certain, I wanted to apply, but if it ...
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