When I went to the TEB Ege University Branch around 10:30 AM to deposit money, there was only one teller serving, and there was only one customer in front of me. I took a ticket to deposit money. Despite the fact that the people who came after me all had their numbers called before mine, I was able to complete my transaction, which took only 3 minutes, after waiting for 45 minutes. I don't understand how you take on the payroll business of the vast Ege University, making us dependent on you, and then have at least 4-5 personal service specialists trying to sell us funds over the phone all day but cannot assign a teller to handle simple transactions. I had previously complained about a similar issue. I see that a year has passed, and things are still continuing in the same way.
I’ve decided to close my account with TEB Bank because their customer service hasn’t been helpful. Whenever I call for help, it seems like I always get the same response: I have to go to a branch because they can't assist me over the phone. It's really annoying that I have to go in person for even t...
I was taken aback when I found out that updating my phone number with TEB Bank isn't possible via the ATM or online banking. While nearly every other bank in Turkey, both private and public, enables this process to be done swiftly and effortlessly through ATMs or online, TEB requires me to visit a b...
I contacted THY customer service for assistance with a ticket for a disabled passenger and their companion. I was constantly put on hold. The only fast part was the payment process. A gentleman who mentioned there was a system issue took my contact number and promised to call back, but no one did. W...
On April 15th, I purchased an airplane ticket through eDreams. During the transaction, the bank called at 11:25, asking for confirmation of an $805 transaction. As the ticket amount was approximately this much in Turkish Lira, I pressed 'yes.' Immediately after the transaction, I noticed that 29,900...
I arrived at the Garanti BBVA Kavacık branch around 40 minutes ago to make a simple deposit, but the whole experience has been quite draining. The queue system is incredibly disorganized, and there’s a lack of clear instructions on how the number machine operates. I noticed a number of older custome...
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