I bought a TV made by TCL, and at first, they set up the installation for four days later. But the service team didn't show up on the day they said they would. I was angry, so I called the service center. They rescheduled for two days later and said the delay was because it was the weekend. Even though Bilkom's customer service told me they would talk to the service team and get back to me, they didn't. I'm very upset about everything that has happened. I bought a product that wasn't installed like they said it would be, so they need to give me my money back because they couldn't keep their end of the deal. TCL needs to step up its game and give its customers good service. Their empty promises are just not worth the trouble and trouble they cause.
I purchased a TCL TV with a guarantee from Bilkom about a month ago. Unfortunately, it failed, so I contacted Bilkom customer service and had the device shipped to an authorized service center. The service center requested a replacement part from Bilkom the very next day (June 21). We've been waitin...
I was worried when I bought a TCL QLED TV, and I now wish I had spent a few more cents on a well-known brand. The screen came in pieces. During installation, the service had already opened the package. They saw that the panel was broken and made a report about it. The broken TV has been in the middl...
I regret buying a TCL TV with the Bilkom guarantee, as I have experienced several issues with the device. I experienced freezing and crashing issues when using applications such as Netflix and Blutv. Furthermore, the television screen was dark and unresponsive to the remote control. Although unplugg...
I'm writing to say that I'm not happy with the TCL TV I just bought. Over time, the panel stopped working in a way that couldn't be caused by anything outside of it. I haven't heard back from TCL even though I took pictures of the problem and sent them to the company's email address. The company's c...
Comments