I purchased a Bosch Climate 2000U CL2001U W35E air conditioner from Trendyol for ₺26,400. I bought this air conditioner for my home in central Elazığ and have been trying to get it installed for three days, trying to reach the service center. It took me a full six hours, and when I finally did, I was told, "We can only install it on the 27th." So, even though I've only bought the product for days, I'm being told it can be installed in 20 days. I refuse to accept such incompetent and indifferent service. When I called Bosch customer service, they offered no assistance whatsoever; they simply said, "The service center will do what they say." They also explicitly stated that having the installation done by another service center would void the warranty. My house is extremely hot right now, and I desperately need an air conditioner, so I bought it. However, Bosch's indifference and inadequate service are making me feel like a victim. If this air conditioner isn't installed within three days, I will return it. I don't deserve this kind of injustice. I expect Bosch to fulfill its responsibility immediately. I don't need this air conditioner for 20 days. If you're such an incompetent company, you'll either charge me or not sell it. It's that simple. Since 14 days have passed since the technician arrived, I won't even know if it's defective. My right to return it will be voided because the box shouldn't be opened. What action will you take?
I asked for help installing my Bosch Climate 2000 air conditioner on July 25. The subcontractor company, Termo Teknik, came to my house in the center of Afyonkarahisar but left without finishing the installation because they said they didn't have the right materials. Since then, I've been waiting fo...
On July 26 at 4:49 PM, I purchased all the appliances in my home from Bosch, and it hasn't even been a year since. I planned to have an air conditioner installed, but due to the distance between the AC room and the apartment, I was charged ₺15,000 for the installation. Despite paying the full amount...
I bought a Bosch air conditioner about 1.5 years ago, but it broke down on May 15, 2023. I filed a warranty claim, and the service arrived on May 20th and allegedly fixed it. However, it broke down again the next day. I went through this cycle several times, and today, July 20th, my air conditioner ...
I wish I hadn't bought an air conditioner from Bosch 15 days ago. They don't even have an AC installation service, and the one they sent wouldn't do it. When I called Bosch's customer service, they kept saying they would send another service, but nothing happened. I don't know what to do. As if that...
I purchased a Bosch air conditioner with an active warranty in 2021. The service team arrived, installed it, and then left. I have two air conditioners at home, and I only used the Bosch unit sparingly because the weather was still cool. However, as temperatures in Turkey rose above normal, I began ...
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