I recently discovered that the Tango app made unauthorized charges totaling nearly ₺5000 to my account through the mobile payment method on Google Play, without my consent. These transactions occurred via my Vodafone line on multiple dates between April and July, tied to in-app purchases for games like PUBG and football apps. I never approved any of these charges, and I only noticed them after reviewing my billing history.
As soon as I realized what happened, I reached out to both Vodafone customer support and Tango’s help center, but neither provided any clear explanation or solution. I also submitted a refund request through Google Play, but that too was denied without justification.
This situation has caused me serious financial and emotional distress. I am the sole user of my device, and I never enabled or authorized mobile payments for any of these apps. I am demanding a full refund of the unauthorized charges as soon as possible. This is a clear violation of user rights, and I expect immediate action to correct this issue.
Last night at exactly 22:54, a withdrawal of ₺2700 was made from my İş Bankası account without my knowledge or consent. After checking my records, I discovered that the Tango app was responsible for this unauthorized transaction. I never approved this payment and had no idea it would occur. This is...
On August 12, 2025, I accidentally purchased a Premium broadcast on the Tango app through my Android phone, and I was charged ₺50 to my account linked with the phone number ending in 4200. The problem is that I do not even have access to the Premium service I mistakenly bought. Despite the charge be...
I am requesting a full refund for unauthorized transactions made through the Tango app, which repeatedly charged my credit card without my consent. These charges were used to send gifts to broadcasters, something I absolutely did not authorize. The pattern of back-to-back transactions clearly indica...
My Tango account was suspended when I was just ₺35,000 away from earning 1 million coins. Along with the suspension, I received a device ban. I bought a new phone and opened a new account, but the same thing happened again. In just one week, five of my accounts were banned—all with device bans. I h...
My Tango account—worth over ₺600,000—was suddenly suspended, and my device was banned without any warning or clear explanation. I received a device ban despite doing absolutely nothing wrong. I wasn’t given a reason, no rule violation was shared, and I was never contacted beforehand. This account w...
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