SurveyMonkey blocked my access after I paid for a subscription — how can I recover my account?

If SurveyMonkey blocks your access right after you pay for a subscription, the key is to prove you are the account owner and attach payment evidence. Here are some practical steps:

• First try the standard recovery process: log in your account and use “Forgot your password?” or “Log in” to rule out a credential error.

• Check your email (including the spam folder) for verification messages, security alerts, or a lockout notice: if there was suspicious activity, they may have asked you to confirm your identity.

• Contact support through the Help Center: Click “Contact Us / Contact Support,” choose Your account → Login/lockout, describe the issue, and attach a screenshot of the error. Always write from the same email you used to pay and to access the account, because they require it to verify ownership.

• Attach proof of payment: invoice, card or PayPal receipt, date, and the most recent charge amount.

If you’ve experienced a similar problem, feel free to share it. You can also file a complaint on Xolvie so your case can be followed until a solution is found.