Sürat Kargo Refuses Delivery - Outrageous Customer Service
Sürat Kargo's Pınarbaşı branch made fraudulent claims about delivering my stuff. When the courier called to confirm my address, their reaction to my question about whether they had it on file was astonishingly casual: "If I had it, I probably wouldn't be asking." Fortunately, I provided the address and even stated a funeral at my home, suggesting that they put the gift at the door. Despite previous attempts, the courier refused, asking that I pick it up from the branch myself, adding, "I can't leave it, come get it from the branch." When I threatened to complain, their brazen response was, "If you want, go complain to the President." This level of arrogance is unbelievable. Rest certain, I will be filing a complaint with the illustrious President.
Dear Customer, First of all, thank you for choosing Sürat Kargo. Our Solution Center is creating solution alternatives to turn your experience into satisfaction, and we will contact you promptly. If you send any complaints, information, suggestions, opinions, and solution requests regarding our products and services, we will also get in touch with you. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Best regards, Sürat Kargo Inc. Customer Experience Management #WeAreSwift
Sure, here is the translation of the text from Turkish to English: "Sürat Kargo's solution center responded immediately, but I have not yet reached a solution. I had previously filed a complaint and did not get a result. When I reach a solution, I will express my gratitude and withdraw my complaint."
As I didn't get any results, it seems they are not afraid of such things, I mean complaints ☺️ Remember well the Sürat Kargo Pınarbaşı branch so you don't get a headache. Now, I ask the seller which shipping company they use for every product I buy, and if they say Sürat, I don't buy it. This branch does nothing but tarnish the brand's image and name.
