I ordered products from English Home, which were delivered by Sürat Kargo Branch within two days. However, when I received the package, it was torn, and foam cartons were scattered inside. Upon opening the package, I found three of the four items I had ordered, but the box containing the deer figurine was torn, the foam mold inside was broken, and the figurine itself was missing. I work at an official institution, and I received and opened the package in front of the institution's cameras. I urgently request a refund or delivery of my missing item. Otherwise, I will file a complaint with the prosecutor's office. This situation cannot be considered an accident; I view it as outright theft. I will take all necessary legal steps to resolve this matter.
The hobby collectible toy package I received through Sürat Kargo’s İzmir Çiğli branch was clearly damaged upon delivery. The package had significant deformations, and when I opened it, I saw that the toy was completely unusable. This toy holds both financial and sentimental value for me, worth aroun...
My package has not been delivered to me for two weeks. The estimated delivery time has passed by nearly two weeks. When I try to contact Sürat Kargo’s customer service, I cannot reach them. Their customer service fails to do its job. When I enter my tracking code, it shows that my package is at the ...
The product I purchased through the Dolap app, with web order code 2468749693562038, was handed over to Sürat Kargo and arrived at the delivery branch. It stayed there for two days before being marked as delivered without ever reaching my home. Somehow, this happened without a delivery code, and dur...
We sent a package to a customer through Sürat Kargo. They delivered a product worth ₺650 without placing it in a cargo bag, causing the package to tear on the way. Since it was a knitted item, it got covered in dirt and dust from the truck bed, and the customer refused to accept it and returned it. ...
I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said t...
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