Sürat Kargo Claimed They Delivered My Package but I Never Received It

On November 29, the authorised branch of Sürat Kargo stated that my package was delivered to me, but I have yet to receive it. Your tracking number is 20013958972158. I reached out for information and was informed that the package had been delivered, but that is simply not accurate. I find it hard to comprehend how this situation could arise or the way Sürat Kargo functions. It seems like my package has either been mishandled or is completely lost. I would appreciate a prompt resolution to my issue, and I kindly ask that my package be delivered to me without any further delays. This situation has led to a lot of unnecessary stress, and I sincerely hope Sürat Kargo resolves this issue quickly.